CUSTOMER SERVICE POLICY

Introduction

This Customer Service Policy outlines the standardized service rules, order processing standards, logistics arrangements, return and refund guidelines applicable to all customers shopping on our official website. Our policy is formulated to deliver transparent, reliable, and customer-centric shopping experiences for global users. All service clauses apply to all orders and regional customers without discrimination, ensuring every transaction is protected by standardized and professional service support.
We strictly abide by unified service specifications, covering order processing, global logistics distribution, after-sales return services, refund processing and customer consultation support. All rules are implemented uniformly for domestic and international orders to maintain consistent service quality for every global customer.

Currency & Shipping Policy

All transactions on our website are settled in Unified US Dollar (USD) currency. All displayed product prices, order settlements and fee calculations follow the unified USD standard, ensuring transparent and consistent pricing for global customers with no regional price differences or hidden charges.
We provide 100% free worldwide shipping for all products with no additional shipping fees, handling fees or cross-border surcharges. Free shipping services cover all regions supported by our logistics system, bringing cost-effective shopping benefits to every customer.
We adopt an efficient unified order processing and global logistics mechanism. All confirmed orders will be processed and shipped within 1 to 3 working days. The unified standard delivery time for all global orders is 6 to 12 working days. We also provide expedited delivery options to accommodate customers with urgent product usage requirements, meeting diverse timeline needs of different users.

Return Policy

We support a 60-day universal return policy for all products sold on our platform. Customers may apply for product returns within 60 days from the date of order delivery if you encounter product mismatch, functional problems, inappropriate specifications or other reasonable usage issues.
To ensure a valid return application, all returned items must be kept in intact condition, with original packaging, complete accessories and no artificial damage or excessive wear. All return applications will be reviewed and verified by our professional after-sales team in accordance with unified return standards. We adhere to fair and standardized return review rules to protect the legitimate rights and interests of both customers and our store.

Refund Processing Policy

After we receive, inspect and confirm the eligibility of the returned products, we will initiate the official refund process immediately. The unified refund processing cycle is 5 to 10 working days. The specific arrival time of the refund shall be subject to the processing rules of your official payment channel.
We strictly implement standardized refund management procedures, with no arbitrary deduction or delay of legitimate refunds. For eligible return and refund applications, we will complete the full refund processing in accordance with product order amount and unified service specifications, ensuring efficient and secure fund settlement for every customer.

Order Service & Support

Our professional customer service team provides full-cycle order support for all customers, covering pre-sales product consultation, product parameter inquiry, order status tracking, logistics progress inquiry and after-sales problem solving. We are committed to responding to customer demands efficiently and solving various shopping and product-related problems for users.
For any questions regarding product information, order modification, logistics consultation, return and refund progress, as well as business cooperation inquiries, please refer to our Contact Us page. All official contact channels and email addresses are displayed on the Contact Us page, through which you can get timely and professional customer service responses.

Service Commitment

We always take standardized service, transparent rules and customer satisfaction as our core service criteria. We continuously optimize our order processing, logistics distribution and after-sales service systems, strictly implement unified global service standards, and strive to provide every global customer with stable, efficient and reassuring one-stop shopping and after-sales support. We reserve the right to optimize and update the service policy appropriately according to business development, and the latest service rules shall prevail.